The Managing Director/Chief Executive, Nigeria Deposit Insurance Corporation (NDIC), Mr. Bello Hassan stated that the Corporation will continue to strengthen its consumer protection mechanism towards effective resolution of complaints made to it over transactions with insured institutions.
Speaking at the Corporation’s Special Day at the 43rd Kano International Trade Fair On Thursday with the theme “Unlocking AFCFTA for Nigeria Economic Growth and Development”, Bello stated that the NDIC, in collaboration with other safety-net players, will continue to be resolutely committed to keeping the financial system safe and sound, not only to bolster confidence, but to strongly serve its role of intermediation in support of the AFCFTA implementation in particular, and the economy in general.
According to him the mandate, vision and mission of the Corporation is centred on protecting depositors and contributing to the stability of the financial system.
Bello further explained that the Corporation has always demonstrated strong and unwavering commitment to its depositor protection mandate through deposit guarantee, banking supervision in collaboration with the Central Bank of Nigeria (CBN).
“I am happy to inform you that between January and November 2022, the Corporation has successfully resolved 248 complaints and helped depositors recover over N8.3billion from their respective banks.”
“While all our complaint platforms are active and effective, we have observed that over 95, representing 38.3% of total complaints came through our zonal offices, 24% through our Toll-Free Help Desk and 37.7% through our other platforms.”
He however encourages all depositors and other bank customers to continue to avail themselves of the opportunities provided by all complaint channels towards resolving issues with their insured institutions.
“We also like to call on depositors of banks in-liquidation to continue to utilize the same platforms to file their claims to the Corporation for reimbursement.”
